Despite committing to fixing this problem last September, Willie Hines has done nothing about the rat infestation at Lapham Park… (recorded Mar 19)

Prohibiting residents from using communal spaces is a common practice in Willie Hines’ HACM — Locust Court is the same way

HACM’s VP of Asset Management, Greg Anderson, told College Court residents: “This is OUR building, ma’am”

For the first time in 42 years, security prohibited Marion from siting in her lobby — despite HACM telling residents they can. She’s infuriated. She’s tired of feeling policed, restricted, and controlled

Drugs, vandalism, prostitution — Mitchell Court residents don’t feel safe in their own home

Gidget found black mold behind her toilet — she wonders if that’s why she’s been sick

Months after testifying before the Common Council on 9/25/23, Teddi still hears water dripping in her walls

Three days spent dangerously cold in Locust Court with HACM not knowing what the problem is or how to fix it.

Navigating the Lincoln Court parking lot during snow in a wheelchair? Forget it. HACM doesn’t keep their properties accessible

Bullying, lack of communication, and two years of waiting for answers from HACM

Inadequate heat; hole in window for 2 years; water leakage — life in an “award-winning” HACM building

Falling on ice. Afraid to leave the building. Trapped. This is how seniors at Westlawn have felt all weekend because Willie Hines’ HACM failed to plow and salt adequately.

Flooded apartment. Sleeping in hallway. Losing personal items. Broken lightswitch. Smell of mold. And Willie Hines’ HACM saying “clean it up yourself.” Waymetta explains what life is like in HACM’s Cherry Court.

Does Willie Hines' HACM try to make it intentionally difficult for residents to pay rent on time … or are they just incompetent? Will Stacy get a late fee, despite trying to pay her rent on time?

HACM left Patrick’s social security number and confidential information sitting about for all to see.

Attacked by trespassers; feces on wall; HACM telling residents to “police yourselves” … Becher Court is unsafe.

Mrs. Harris left on floor for 4.5 hours with no response from HACM

It's frustrating. It's stuff I don't need to deal with. It's supposed to be Christmas, it's supposed to be a nice time of year... But I feel like I'm in a no-win situation all the way around. It sucks... I don't feel appreciated as a human being... Just go get another job, Willie. I don't need this.

Piles of dead bed bugs; cooking rats; trespassers roaming hallways; sleeping with baseball bats; inaccessible apartments

Lapham Park remains infested; residents now forced to spray their own hallways for bugs/roaches

Spanish-speaking residents without help for recertification

Management misguidedly not present when needed the most

Apartment still uninhabitable  despite testifying to the Common Council and Willie Hines committing to fix within week

Residents locked out of Community Room; "you treat me like I'm in jail"

Willie Hines failed to send December rent statements to residents before rent was due